Terms And Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the course of a trade, business or profession and who concludes a distance contract with the trader;

Day: calendar day;

Duration transaction: a distance contract for a series of products and/or services whose delivery and/or purchase obligation is spread over time;

Durable medium: any means enabling the consumer or the trader to store information addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to renounce the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication;

Technique for distance communication: means that can be used to conclude an agreement without the consumer and the entrepreneur having met each other in the same room at the same time.

General terms and conditions: the current general terms and conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Name: MUFI
Address: Toontjesplaat 13, 3453 SC, De Meern
CHAMBER OF COMMERCE: 77212002


Article 3 - Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible before the distance agreement is concluded, it will be indicated that the general terms and conditions can be inspected at the premises of the entrepreneur and they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him.

If at any time one or more provisions of these general terms and conditions are wholly or partially invalid or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced immediately by mutual agreement with a provision that comes as close as possible to the purpose of the original one.

Situations that are not covered by these General Terms and Conditions shall be assessed “in the spirit” of these General Terms and Conditions.

Ambiguities about the interpretation or content of one or more provisions of our terms and conditions shall be interpreted “in the spirit” of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this must be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a correct assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and / or services offered. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown exactly correspond to the real colors of the products.

Each offer contains such information that it is clear to the consumer which rights and obligations are attached to the acceptance of the offer. This concerns in particular:

The price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. The postal and/or courier service will apply the special regime for postal and courier services with regard to import. This scheme applies if the goods are imported to the country of destination in the EU, which is the case in this instance. The postal and/or courier service will charge VAT (whether or not with the customs clearance fee) to the recipient of the goods;

any shipping costs;

the manner in which the contract will be concluded and what actions are required for this purpose;

whether or not the right of withdrawal is applicable;

the method of payment, delivery and performance of the contract;

the period for acceptance of the offer, or the period within which the trader guarantees the price;

the level of the tariff for distance communication, if the cost of using the means of distance communication is calculated on a different basis than the standard basic tariff for the means of communication used;

whether the contract is archived after its conclusion and, if so, the way in which it can be consulted by the consumer

the way in which the consumer, prior to the conclusion of the agreement, can check and, if desired, correct the data he has provided under the agreement;

any languages other than Dutch in which the agreement can be concluded

the codes of conduct to which the trader is subject and the manner in which the consumer can consult those codes of conduct electronically; and

the minimum duration of the distance contract in case of a transaction with duration.

Optional: available sizes, colors, type of material.

Article 5 - The agreement

Without prejudice to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfills the terms and conditions set out therein.

If the consumer has accepted the offer electronically, the trader will immediately acknowledge receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur must take appropriate technical and organizational measures to protect the electronic transmission of data and must ensure a secure web environment. If the consumer can pay electronically, the entrepreneur must comply with appropriate security measures.

The entrepreneur can - within the legal framework - inform himself whether the consumer can meet his payment obligations, as well as all the facts and factors that are important for a responsible conclusion of the remote agreement. If, based on this investigation, the entrepreneur has good reasons not to conclude the agreement, he has the right to refuse an order or application or to attach special conditions to the implementation while giving reasons.

The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier

the visiting address of the trader's business to which the consumer can address complaints;
the conditions and manner in which the consumer can exercise the right of withdrawal or a clear statement excluding the right of withdrawal
information about guarantees and existing after-sales services;
the data included in Article 4(3) of these conditions, unless the entrepreneur has already provided the consumer with this data prior to the execution of the agreement;
the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
In the case of a duration transaction, the provision of the previous paragraph only applies to the first delivery.

Each agreement is concluded under the suspensive conditions of sufficient availability of the relevant products.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option to terminate the agreement without giving reasons for a period of 30 days. This reflection period starts the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wants to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all supplied accessories and - if reasonably possible - in original condition and packaging in accordance with the reasonable and clear instructions given by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of a written message / e-mail. Once the consumer has notified that he wishes to make use of his right of withdrawal, he must return the product within 30 days. The consumer must prove that the delivered goods were returned on time, for example by means of a proof of shipment.

If the customer has not expressed the wish to exercise the right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods referred to in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or that conclusive proof of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly indicated this in the offer or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products

which the entrepreneur has performed in accordance with the consumer's specifications;
which are clearly of a personal nature;
which by their nature cannot be returned;
which can be destroyed or age quickly;
whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software whose seal has been broken by the consumer.
for hygienic products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services

relating to accommodation, transportation, restaurant services or leisure activities to be performed on a specific date or during a specific period;
if the supply has begun with the consumer's express consent before the withdrawal period has expired;
on betting and lotteries.
Article 9 - Price

During the validity period mentioned in the offer, the prices of the products and / or services offered will not be increased, except for price changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the control of the entrepreneur, with variable prices. This connection to fluctuations and the fact that all prices mentioned are target prices will be mentioned in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of legal provisions or regulations.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has so stipulated and

they result from legal provisions or regulations; or
the consumer has the right to terminate the contract from the day on which the price increase takes effect.
According to Section 5(1) of the Sales Tax Act 1968, the place of supply is in the country where the transportation commences. In this case, the delivery takes place outside the EU. The postal or courier service will then charge the customer import VAT or customs clearance fees. Therefore, no VAT will be charged to the contractor.

All prices are subject to misprints. We accept no liability for the consequences of printing and typographical errors. In the event of printing errors, the company is not obliged to deliver the product according to the incorrect price.

Article 10 - Compliance and warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements for health and / or usability and the existing legal provisions and / or government regulations on the date on which the agreement was concluded. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A guarantee by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can enforce against the trader on the basis of the agreement.

Any defective or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The products must be returned in the original packaging and in new condition.

The entrepreneur's warranty period corresponds to the factory warranty period. However, the Entrepreneur is never responsible for the final suitability of the products for each individual use by the consumer or for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party;

The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the contractor and/or on the packaging;

The defect is wholly or partly the result of regulations that the government has laid down or will lay down regarding the nature or quality of the materials used.

Article 11 - Delivery and execution

The company will exercise the greatest possible care when receiving and executing product orders.

The place of delivery is the address provided by the consumer to the company.

With due regard to what is stated in Article 4 of these General Terms and Conditions, the Company will fulfill accepted orders promptly, but no later than within 30 days, unless the Consumer has agreed to a longer delivery period. If the delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be informed of this within 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs and the right to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make efforts to deliver a replacement item. At the latest upon delivery, it will be clearly and understandably stated that a replacement item will be delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment must be borne by the entrepreneur.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration transactions: duration, termination and renewal

Termination

The consumer may terminate an open-ended contract concluded for the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a maximum notice period of one month.

The consumer may terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at any time at the end of the fixed-term period, subject to the agreed termination rules and a notice period not exceeding one month.

The Consumer may terminate the agreements referred to in the previous paragraphs:

terminate at any time and not be limited to termination at a specific time or for a specific period;

at least terminate them in the same way as they were concluded by him;

always terminate with the same notice of termination that the entrepreneur has set for himself.

Extension

A fixed-term contract concluded for the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.

Notwithstanding the previous paragraph, a fixed-term contract concluded for the regular supply of daily or weekly newspapers and magazines may be tacitly extended for a fixed term of a maximum of three months if the consumer can terminate the extended contract at the end of the extension period with a maximum notice period of one month.

A fixed-term contract concluded for the regular supply of goods or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time by giving notice not exceeding one month and by giving notice not exceeding three months if the contract concerns the regular, but less than monthly, supply of daily or weekly newspapers and magazines.

A fixed-term contract for the regular delivery of daily or weekly newspapers and magazines as an introduction (trial or introductory subscription) is not tacitly continued and automatically terminates at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless reasonableness and fairness dictate that the contract is not terminated before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the beginning of the cooling-off period referred to in Article 6(1). In the case of a contract for the provision of a service, this period starts after the consumer has received the confirmation of the contract.

The consumer is obliged to immediately report inaccuracies in payment information provided or mentioned to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs communicated in advance to the consumer.

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has discovered the shortcomings.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint proves to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. Even if the consumer resides abroad.